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Your Responsibilities

About your Account

You may have additional expenses to pay prior to your leaving the hospital such as a gap payment, or prosthetic gaps balance for self-funded patients. 

Our staff will perform a check with your health fund to ascertain the amount that you will need to pay and inform you of this cost as soon as possible after your admission.

For elective surgery this check is performed prior to admission and you will be informed of the cost pre admission.

As your account is your financial responsibility we encourage you to enquire about your level of health cover and possible co-payments with your health fund or specialists prior to admission.

Your Rights and Responsibilities as a Private Patient - Feedback

Victor Harbor Private Hospital is committed to providing you with the best possible patient care.

The Private Hospital Charter and Consumer Feedback form is provided to patients attending the Victor Harbor Private Hospital.

The Charter includes information on the following topics:

  • Information about your treatment
  • Informed financial consent
  • Other Medical opinions
  • Visitors
  • Seek advice about costs
  • Confidentiality and access to your medical records
  • Treatment with respect and dignity
  • Care and support from nurses and allied health professionals
  • Participate in decisions about your care
  • Comments and complaints
  • Provide accurate information
  • Long–stay patients

Please tell us how well we cared for you or a family member while at the hospital by completing our feedback form below and emailing it back to us:

 VHPH_PDF   Consumer Feedback Form

 VHPH_PDF   Australian Charter of Healthcare Rights


Your Rights

 

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